Last updated October 2021
AGREEMENT TO TERMS
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and The Health Pharmacy (“we,” “us” or “our”), concerning your access to and use of the https://thehealthpharmacy.co.uk/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).
You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.
It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property. However, all source code, databases, functionality, software, website designs and graphics on the Site are owned or controlled by or licensed to Digitalpharm LTD. Some content, such as video, text, photographs, and logos contained therein (the “Marks”) are a mixture of content by us and by Digitalpharm LTD – all of which are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Kingdom, foreign jurisdictions, and international conventions.
The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without express prior written permission by us or Digitalpharm LTD.
USER REPRESENTATIONS
By using the Site, you represent and warrant that:
(1) all registration information you submit will be true, accurate, current, and complete;
(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;
(3) you have the legal capacity and you agree to comply with these Terms and Conditions;
(4) you are not under the age of 18
(5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise;
(6) you will not use the Site for any illegal or unauthorised purpose;
(7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
THIRD-PARTY WEBSITES AND CONTENT
The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.
You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
SITE MANAGEMENT
We reserve the right, but not the obligation, to:
(1) monitor the Site for violations of these Terms and Conditions;
(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities;
(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
(4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;
(5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.
PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy posted on the Site. Please be advised the Site is hosted in the United Kingdom.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.
MISCELLANEOUS
These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.
You hereby waive any and all defenses you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.
The following terms and conditions pertain to your utilisation of our website located at www.thehealthpharmacy.co.uk (referred to as “this site”) and every purchase you make. We acknowledge that legal documents like these can be daunting. Therefore, we’ve collaborated with the Plain English Campaign to ensure these terms and conditions are easily understandable.
We operate as E-Health Pharmacy LTD, trading as Health Pharmacy, a limited company registered in England under company number 8811952. Our headquarters are in England, located at:
Health Pharmacy 122 Windermere Avenue Wembley Middlesex HA9 8RB
Our registration with the General Pharmaceutical Council bears registration number 1035217, accessible for verification on the pharmacyregulation.org website.
We reserve the right to modify these terms and conditions periodically.
Registration, Acceptance of Terms, and Our Agreement with You
Your usage of this site, alongside any purchases made on it, is governed by English law, and any legal proceedings can solely be initiated in English courts. Ownership and responsibility for products transfer to you upon dispatch. It’s your responsibility to adhere to any regulations regarding the receipt and use of the products.
To register and utilise this site, you must be over 18, and the information provided must be accurate. You’re accountable for maintaining the security of your login details to prevent misuse. While we’ve taken care in curating the site’s content, we disclaim any warranties related to the content, as permitted by law.
We, along with our directors or affiliated companies, bear no liability for losses or claims arising from your site usage, except for instances of negligence leading to death or personal injury. Links to external websites are provided for informational purposes only; we hold no control or responsibility over their content.
In case any terms and conditions prove unenforceable, it won’t affect the validity of the remaining ones. Order processing takes place manually on-premises.
Orders and Payment
We reserve the right to accept or decline orders without explanation. Our confirmation email acknowledges receipt of your order; however, a contract is only established upon sending an invoice.
Payment is typically processed upon dispatch, except for PayPal payments, which are deducted upon order placement. Failure to receive full payment may incur additional collection charges or solicitors’ fees.
For EU residents, prices include VAT; for non-EU residents or VAT-exempt transactions, prices are exclusive of VAT. Our offers are subject to stock availability.
Products with a best before date are dispatched with a minimum of three months’ validity. For extended durations or multipack orders, please contact Customer Services.
*PayPal eCheque Payments:*
- Payment Method: Customers opting to pay via PayPal eCheque acknowledge that their payment method is via eCheque, a form of electronic payment processed through PayPal.
- Processing Time: Delivery of the purchased items will not commence until the PayPal eCheque payment has been successfully processed by PayPal. The processing time for PayPal eCheque payments can take up to 7 business days.
- Order Fulfilment: Fulfilment of the order, including dispatch of the purchased items, will only be initiated once PayPal confirms the successful clearance of the eCheque payment.
- Notification: Customers will be duly informed of the status of their payment and subsequent order fulfilment via email or other provided contact information.
- Delivery Schedule: The estimated delivery schedule provided at the time of purchase may be subject to change based on the processing time of the PayPal eCheque payment.
- Responsibility: The customer acknowledges that any delays in delivery resulting from the processing time of PayPal eCheque payments are beyond the control of the seller. Therefore, the seller shall not be held liable for any inconvenience or losses arising from such delays.
- Cancellation Policy: Customers retain the right to cancel their order at any time before the dispatch, provided the PayPal eCheque payment has not been processed. Once the eCheque payment is processed, standard cancellation and refund policies will apply.
- Non-Sufficient Funds: In the event of non-sufficient funds or any other issues related to the PayPal eCheque payment, the order fulfilment process will be paused until the payment matter is resolved.
- Payment Disputes: Any disputes or discrepancies regarding PayPal eCheque payments must be addressed directly with PayPal. The seller holds no responsibility for the resolution of such disputes but will provide necessary assistance if required.
- Agreement Acceptance: By choosing to pay via PayPal eCheque, customers agree to abide by these terms and conditions regarding payment processing and order fulfilment delays.
- Modification of Terms: The seller reserves the right to modify or amend these terms and conditions at any time without prior notice. Customers are advised to review the terms periodically for any updates or changes.
- Contact Information: For any inquiries or concerns regarding PayPal eCheque payments and associated terms, customers may contact the seller through the provided communication channels.
By proceeding with the PayPal eCheque payment, customers signify their acceptance and understanding of these terms and conditions.
Short-Dated Goods Policy
At Health Pharmacy, we strive to provide our customers with the highest quality products and ensure that all goods are supplied with a reasonable shelf life. However, we acknowledge that in unforeseen circumstances, short-dated goods may occasionally be supplied.
Definition of Short-Dated Goods: Short-dated goods are defined as products with an expiry date of three months or less from the date of purchase.
Our Commitment:
- Although we make every effort to avoid supplying short-dated goods, situations beyond our control may lead to their occurrence.
- We are committed to transparency and accuracy in product descriptions. Short-dated products will be clearly marked as such in the product description.
- Customers are encouraged to check the product description for any indication of short-dated status before making a purchase.
Refund Policy for Short-Dated Goods:
- If a product is not explicitly stated as short-dated in the product description and is received with an expiry date of three months or less from the date of purchase, we will refund the full amount, including delivery charges.
- Customers must notify us within 48 hours of receiving the short-dated product to initiate the refund process.
- Refunds will be processed using the original payment method.
Contact Us: If you have any questions or concerns regarding short-dated goods or our policy, please don’t hesitate to contact our Pharmacy team
By shopping with us, you agree to abide by the terms and conditions outlined in this Short-Dated Goods Policy. We thank you for your understanding and continued support.
Returning Items (non bulk orders)
Unless damaged, faulty, short-dated and certain items cannot be returned, such as mixed goods, custom-made or personalised items, perishables, items with broken protective seals, and prescription medicines or services. However, these restrictions don’t negate your legal rights under consumer laws.
Return items to:
Health Pharmacy 392-394 Rayners Lane Pinner Middlesex HA5 5DY
Return costs are not covered, and we hold no liability for damages during transit, except for faulty goods. Ensure secure packaging, and consider using tracked delivery.
Refund Processing Timeframe:
Our goal is to process your refund within 3-5 days upon receiving the returned items. However, please note that it might take up to 14 days for the refunded amount to reflect in your account, depending on the payment method used for the purchase. Upon initiating the return process with our Customer Care team, you are legally obligated to maintain the goods in good condition and cover the return shipping expenses.
We reserve the right to deduct an amount from the refund to account for any decrease in the value of the items, particularly if the depreciation is a result of unnecessary handling. The level of permissible handling is akin to what one would typically engage in while inspecting items in a store before making a purchase. As per the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we commit to refunding the entire purchase amount, inclusive of the basic delivery charge, within 14 days of you notifying our Customer Care team about the return or providing evidence of the return, whichever occurs earlier.
Bulk Orders:
At The Health Pharmacy, a bulk order is defined as any order of 20 or more units of a single product. Bulk orders may be placed for personal use or for use within professional practices, such as dental or GP surgeries, where our products are administered to patients. Bulk orders are not permitted for retail purposes, including reselling.
All bulk orders are subject to approval by our onsite pharmacist. Please be aware that processing and delivery of bulk orders can take up to 15 working days from date of order.
Please note that bulk orders are non-refundable and cannot be returned once the order has been processed. Due to the nature of bulk purchases and special handling involved, we are unable to accept cancellations, returns, or exchanges for this order.
We strongly advise reviewing the product details, quantities, and specifications thoroughly before confirming your purchase. If you have any questions or concerns about the order, please contact us prior to placing it.
In the event a customer wishes to cancel their bulk order, a refund will be issued, minus a 2% of the sub-total card processing fee, provided the cancellation is made before the order is dispatched. Once a bulk order has been delivered, it is non-refundable and non-exchangeable.
While we strive to ensure all items arrive in perfect condition, there may be instances where packaging is damaged during transit. As long as the product, device, or medication itself remains intact and uncompromised, no refunds or exchanges will be permitted for damaged packaging.
Please also note that pallet delivery charges may vary between £19.99 and £49.99, depending on the size and weight of the order. In most cases, delivery charges will be free; however, if additional charges apply, we will contact you for payment prior to dispatch.
By placing a bulk order with The Health Pharmacy, you agree to these terms and conditions.
Marketing and Promotions: Regarding discounts and promotions facilitated on our website using voucher codes, please note that only one voucher code can be applied per order. We adhere to UK law, which prohibits offering discounts or promotions on specific items such as baby milk, infant milk, and specialist milk. Additionally, certain product lines are excluded from voucher code usage unless explicitly mentioned otherwise. These exclusions encompass Selected Promotional lines, Pharmacy Medicine lines, Clearance lines, Electric Toothbrushes, Blood Pressure Monitors, Flow Headset, Regaine, Viagra, Cialis, My Perfect, Tom Ford, Waterpik and Olaplex, Baby feeding, Baby nappies, Slimming & Nutritional Aids, Smoking Multipacks, Tena Multipacks & Delivery Pass. Voucher codes are valid solely for UK orders, and minimum spend requirements may apply. Delivery offers are applicable only to UK deliveries. Further terms and exclusions may be applicable.
Multi-buy Promotions: For multi-buy offers such as ‘buy one get one free’ or ‘3 for 2’, the complimentary or discounted item will be the one with the lowest price. These multi-buy promotions are exclusively available for orders dispatched within the UK.
Please be aware that voucher codes are only applicable to UK orders. By opting into our marketing communications, you agree to abide by our Terms & Conditions and Privacy Policy. You have the option to unsubscribe from these communications at any time by clicking the unsubscribe link provided in each email. Occasionally, we may impose limitations on the quantity of specific products that can be purchased. Any such restrictions will be clearly communicated during the checkout process.
Product Review: All reviews are subject to approval. Reviews unrelated to the product, mentioning service, or containing potentially offensive content will not be published. If you wish to provide feedback concerning our service, please click here to reach our customer service team.
Your Privacy: We prioritise the protection of your privacy. For details on the information we collect, how it is utilised, and the measures we take to safeguard it, please refer to our Privacy Policy. We handle your personal data in accordance with our Privacy Policy and may verify your identity and credit rating using third-party information providers.
Intellectual Property: All designs, text, graphics, and formatting on this website are copyrighted by us. You may reproduce or print portions of this site solely for your personal, non-commercial use. Brand names, product names, service names, titles, and copyrights mentioned on this site are the property of their respective owners, and usage rights are not granted by us.
Changes to Terms and Conditions: These terms and conditions were last updated on 04/03/2024. Any modifications to these terms and conditions will be implemented in compliance with the Consumer Bill of Rights Act 2015.
CONTACT US
In order to resolve a complaint click here regarding the Site or to receive further information regarding use of the Site, please contact us at:
Health Pharmacy
5 Broadway Parade
Pinner Rd
North Harrow
Harrow
HA2 7SY
+44 (0)208 427 2110
hello@thehealthpharmacy.co.uk