Bulk Orders:
At The Health Pharmacy, a bulk order is defined as any order of 20 or more units of a single product. Bulk orders may be placed for personal use or for use within professional practices, such as dental or GP surgeries, where our products are administered to patients. Bulk orders are not permitted for retail purposes, including reselling.
All bulk orders are subject to approval by our onsite pharmacist. Please be aware that processing and delivery of bulk orders can take up to 15 working days from date of order.
Please note that bulk orders are non-refundable and cannot be returned once the order has been processed. Due to the nature of bulk purchases and special handling involved, we are unable to accept cancellations, returns, or exchanges for this order.
We strongly advise reviewing the product details, quantities, and specifications thoroughly before confirming your purchase. If you have any questions or concerns about the order, please contact us prior to placing it.
In the event a customer wishes to cancel their bulk order, a refund will be issued, minus a 2% of the sub-total card processing fee, provided the cancellation is made before the order is dispatched. Once a bulk order has been delivered, it is non-refundable and non-exchangeable.
While we strive to ensure all items arrive in perfect condition, there may be instances where packaging is damaged during transit. As long as the product, device, or medication itself remains intact and uncompromised, no refunds or exchanges will be permitted for damaged packaging.
Please also note that pallet delivery charges may vary between £19.99 and £49.99, depending on the size and weight of the order. In most cases, delivery charges will be free; however, if additional charges apply, we will contact you for payment prior to dispatch.
By placing a bulk order with The Health Pharmacy, you agree to these terms and conditions.
Returning Items (non bulk orders)
Unless damaged, faulty, short-dated and certain items cannot be returned, such as mixed goods, custom-made or personalised items, perishables, items with broken protective seals, and prescription medicines or services. However, these restrictions don’t negate your legal rights under consumer laws.
Return items to:
Health Pharmacy 392-394 Rayners Lane Pinner Middlesex HA5 5DY
Return costs are not covered, and we hold no liability for damages during transit, except for faulty goods. Ensure secure packaging, and consider using tracked delivery.
Refund Processing Timeframe:
Our goal is to process your refund within 3-5 days upon receiving the returned items. However, please note that it might take up to 14 days for the refunded amount to reflect in your account, depending on the payment method used for the purchase. Upon initiating the return process with our Customer Care team, you are legally obligated to maintain the goods in good condition and cover the return shipping expenses.
We reserve the right to deduct an amount from the refund to account for any decrease in the value of the items, particularly if the depreciation is a result of unnecessary handling. The level of permissible handling is akin to what one would typically engage in while inspecting items in a store before making a purchase. As per the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we commit to refunding the entire purchase amount, inclusive of the basic delivery charge, within 14 days of you notifying our Customer Care team about the return or providing evidence of the return, whichever occurs earlier.